Last updated: July 2006   


Vikatec Limited Delivery Policy

Where we Deliver

For some items delivery must be to an address in the United Kingdom (these will be notified to you before purchases can be made). All large deliveries that cannot be put through your letterbox must be signed for. Please make sure you keep the receipt and or invoice enclosed with your goods, you may need it for future reference.

Charges Made for Delivery

Every effort is made by us to keep our delivery charges as low as possible. Our charge depends on the value of your order, your location in the world and which type of delivery service you want, standard delivery (28 working days) or premium delivery (7 working days). You only pay one delivery charge per order per visit. The charges are as follows:-

a) Order value up to £50.00, charge is £3.50
b) Order value between £50.01 and £250.00, charge is £7.50
c) Order value over £250.01, charge is £11.50
d) For premium delivery, charge is £5.75 + above charge
e) For orders outside the UK, charge is £10.50 + above charge(s)
When you add goods to your Shopping Basket, any delivery charges will be added automatically at our standard rate. There is an additional charge if you choose our premium delivery service. You will always be able to see delivery charges before placing your order.


How We Deliver

All goods (except 'Available Online' items) are delivered either by post and or by courier, depending on their value and size. If your goods need to be delivered by courier you may be given the option of choosing a delivery date and or time that is best for you, a small extra charge may be added at this time with your approval. We will notify you which delivery service and or courier we are using by e-mail. Occasionally the order may be delivered separately.

Delivery Times

Delivery times are calculated in working days, Monday to Friday inclusive, but excluding bank holidays. If you order after 13:00, please calculate your delivery time as if your order has been placed on the next working day.

Premium Delivery Service, up to 7 working days

If you choose to pay the extra charge for our premium delivery service, your goods should be delivered within the next 7 working days (8 working days if ordered after 13:00) and with an extra charge the date and time slot that is best for you.

Standard Deliveries, up to 28 Working Days

Standard postal and courier deliveries should arrive within 28 working days of placing your order, this time maybe added to during busy periods, we will do our best to notify you first.

Standard postal and courier deliveries are usually made between 9am and 5pm. All courier and some postal deliveries must be signed for. If you are out when the courier arrives they should leave a card with a contact number for you to get in touch with them. The courier may leave the package with a Neighbour and a card for you to say the Neighbour has it etc.


IMPORTANT NOTICE

Everything we can do is done to meet the delivery times specified in this section. Occasionally, however delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of any unexpected delay.

Please allow extra time for some 3rd party deliveries as well as overseas deliveries.


DAMAGED, INCORRECT and or MISSING ORDERS

We do our very best to make sure that you receive your order(s) in pristine condition. If you do not receive all your goods, please check that they are not being delivered by a different postal or courier carrier. If your order is not en route to you or in the unlikely event that the goods arrives damaged or faulty, please email our Customer Care department using this link or at any time by mailing sales@vikatec.com or telephone 01359 244145 with details of you and your order.

All courier and some postal deliveries must be signed for.

'Available Online'

Goods marked as 'Available Online' can be selected for you to download from a Vikatec approved website, subject to purchase, availability, applications and 3rd party contracts.

Simply add the goods to your Shopping Basket as usual. When you reach the 'Checkout' screen, you will find you have a drop down box with two options in it– one for postal delivery and one for online delivery. All your chosen goods will be delivered as requested. Those marked as 'Available Online' can be delivered by post and or courier, if you wish, however those marked as delivery only cannot.

If you select 'Available Online', we will provide you with logon and collection details by email to the email address given. Only one download will be permitted. If there is an issue then the download availability may have to be reset by us, so please follow the (DAMAGED, INCORRECT and or MISSING ORDERS) section above.

Please allow up to 24 hours (1 working day) between selecting your goods and the email arriving with details of how you are to collect them. We often have to arrange 3rd party services before we can give you full access to your goods, this can take a while and in some cases, up to 72 hours (3 working days).