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support services operate 24 hours support services operate 24 hours a day all year round support services operate 24 hours
Standard support options are available to meet the normal requirements of our clients via our dedicated support website and support email services.   We also offer Silver, Gold and Platinum services for those of our clients where an immediate response is required at all times and you want dedicated engineers assigned to visit.

Our highly skilled Customer Service team strives to provide all of our clients with a helpful and effective service.  Our support options allow us to set specific call back guarantees so the client can be assured of a fast and efficient service.  Through system log files and testing we can see exactly what has been happening on site and resolve any issues without delay.   We understand the importance of our clients needs and ensure their businesses are kept running smoothly.   Most of our products support the use of remote diagnostics utilities enabling us to resolve problems without the need for a site visit.

Silver - 9.00 to 17.00 - Mon to Fri - return call in 240 mins

Gold - 8.00 to 20.00 Mon to Fri - 9.00 to 17.00 - Weekends and UK Hols - return call in 120 mins

Platinum - 24 hours, 7 days per week - return call in 30 mins

The pricing of our support services will be quoted on an individual basis taking into account the various aspects of each individual customerís business needs - if not included in package price

all other support is online and email only - no phone support is available on standard account types
 

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